12bn: Privacy Policy

This Privacy Policy explains how 12bn (operated at 12bn.cam) collects, uses, stores, and protects the personal information you provide when you register, play games, make deposits, or contact our support team. By using the 12bn platform, you agree to the practices described here. Please read this page carefully before creating an account.

1. Who We Are

12bn is an online casino and sports-betting platform serving players in Bangladesh. We operate through the domain 12bn.cam and offer slots, live casino, fishing games, crash games, and cricket betting. All personal data you share with us is controlled by 12bn and processed solely for the purposes listed in this policy.

If you have any questions about how we handle your data, the best way to reach us is through our 24/7 Live Chat, available directly on the site.

2. Data We Gather From You

We only collect information we genuinely need to run your account and keep the platform secure. The table below summarises each category.

3. How 12bn Uses Your Information

We use your data for specific, legitimate purposes only. We do not sell your personal information to any third party for marketing purposes.

Account and Service Operations

• Creating and managing your 12bn account
• Processing deposits and withdrawals (minimum deposit ৳300, minimum withdrawal ৳500)
• Applying bonuses, cashback, and VIP tier upgrades
• Sending important account notifications (deposit confirmations, security alerts)

Security and Fraud Prevention

• Detecting suspicious login attempts and unusual betting patterns
• Verifying your identity before your first withdrawal (NID, Passport, or Driving Licence required)
• Preventing duplicate accounts and bonus abuse
• Complying with anti-money-laundering obligations

Platform Improvement

• Analysing which games and features players use most
• Improving page load times and app performance (12bn App v3.4.3, Android 8.0+)
• Fixing bugs reported through support

Responsible Gaming

• Monitoring for signs of problem gambling
• Applying self-exclusion or deposit-limit requests promptly
• Sending responsible gaming reminders where appropriate

4. When We Share Your Data

12bn shares your personal data only in the situations listed below. In every case, recipients are required to handle your data securely and use it only for the stated purpose.

• Payment processors: We pass transaction references to bKash, Nagad, Rocket, Upay, and partner banks to complete your deposit or withdrawal. We share the minimum information needed.
• Game providers: Evolution, PG Soft, JILI, JDB, Pragmatic Play, and FA Chai receive a session token and your player ID to run game rounds. They do not receive your name, phone number, or financial details.
• Identity verification: If we cannot verify your document automatically, we may use a licensed KYC partner. Document review takes up to 24 hours.
• Legal and regulatory authorities: We will disclose data if required by a valid court order or regulatory request. We will notify you where the law permits us to do so.
• Business transfers: If 12bn is acquired or merged with another entity, your data may transfer as part of that transaction. We will notify you in advance.

5. Cookies and Tracking Technologies

12bn uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how the site is used. Here is a plain summary of the types we use:

You can manage or delete cookies at any time through your browser settings. Disabling analytics or preference cookies will not affect your ability to deposit, play, or withdraw.

6. How We Keep Your Data Safe

We take security seriously and apply multiple layers of protection across the 12bn platform.

• SSL/TLS encryption on all data in transit between your device and our servers
• At-rest encryption for sensitive fields such as identity documents and payment references
• Access controls: only authorised staff can view player account data, and all access is logged
• Two-step login checks for suspicious IP addresses or new devices
• Regular security audits and vulnerability scans by third-party specialists

No system is completely immune to breaches. If we ever detect a breach that affects your data, we will notify you as quickly as possible through the contact details on your account.

7. How Long We Hold Your Data

We keep your data for as long as your account is active and for a period after closure to meet legal obligations. The table below shows standard retention periods.

Once a retention period ends, we securely delete or irreversibly anonymise the data. You can request early deletion of non-legally-required data by contacting us via Live Chat.

8. Your Rights as a Player

Regardless of where you access 12bn from within Bangladesh, you have rights over your personal data. Here is what you can request at any time:

• Access: Ask us to confirm what personal data we hold about you and receive a copy.
• Correction: Tell us if any information is wrong or out of date, and we will fix it.
• Deletion: Request that we delete your data where there is no legal obligation to keep it. Note: we cannot delete transaction records within mandatory retention windows.
• Restriction: Ask us to pause processing of your data while a dispute is being resolved.
• Portability: Request your account data in a standard, machine-readable format (CSV or JSON).
• Withdraw consent: If we process anything based on your consent (such as marketing messages), you can withdraw that consent at any time.

To exercise any of these rights, start a conversation with our 24/7 Live Chat team and state your request clearly. We will respond within 30 days.

9. Players Under 18

The 12bn platform is strictly for adults aged 18 and above. We do not knowingly collect data from anyone under 18. If you believe a minor has created an account, contact us immediately through Live Chat and we will close the account and delete the associated data without delay.

During registration, all players must confirm they are 18 or older. Identity verification (NID, Passport, or Driving Licence) is required before any withdrawal, which provides an additional check on age.

10. Updates to This Policy

We review this Privacy Policy periodically and update it when our practices change or when regulations require it. When we make significant changes, we will post a notice on the 12bn homepage and, where practical, send a notification to the mobile number on your account. The "Last updated" date at the top of this page always reflects the most recent revision.

Continuing to use 12bn after a policy update means you accept the revised terms. If you disagree with any change, you should stop using the platform and request account closure via Live Chat.

11. Get in Touch

If you have questions, concerns, or requests relating to this Privacy Policy or how 12bn handles your data, the fastest route is our 24/7 Live Chat, available on every page of the site. Our support team can handle most data requests directly and escalate to our data team where needed.