Responsible Gaming at 12bn

Who Can Play at 12bn

Gambling at 12bn is strictly for adults. You must be at least 18 years old to open an account, make a deposit, or place any bet on this platform. This applies to casino games, fishing games, sports betting, and every other product we offer.

When you register, you confirm that you meet the minimum age requirement. 12bn reserves the right to request age-verification documents at any point. If a check shows that an account holder is under 18, the account will be closed immediately and any funds will be handled according to our Terms and Conditions.

Signs That Play Has Become a Problem

Problem gambling does not always look dramatic. It often builds gradually. The following signs are worth taking seriously — for yourself or for someone you know.

• Spending more money than you planned, session after session.
• Chasing losses — depositing again immediately after a losing session to try to win it back.
• Gambling with money set aside for rent, food, or family needs.
• Hiding how much time or money you spend on gambling from family or friends.
• Feeling anxious, irritable, or restless when you are not playing.
• Borrowing money or selling belongings to fund gambling.
• Neglecting work, studies, or relationships because of gambling sessions.

If two or more of these apply to you right now, the tools below are a good starting point — and reaching out to a support line is a sign of strength, not weakness.

Set Your Own Deposit Limits

12bn lets you set a maximum deposit amount per day, per week, or per calendar month. Once a limit is in place, the system will not let you deposit more than that amount within the chosen period — regardless of which payment method you use (bKash, Nagad, Rocket, Bank Transfer, or Upay).

Cool-Off Periods and Self-Exclusion

Sometimes a short break is all you need. 12bn offers two distinct tools depending on how serious the situation is.

Cool-Off Period

A cool-off period pauses your account for a fixed duration — 24 hours, 7 days, 30 days, or 90 days. During a cool-off, you cannot deposit, bet, or access the game lobby. You can still log in to view your transaction history and request a withdrawal of any remaining balance.

To activate a cool-off: Account Settings → Responsible Gaming → Take a Break → choose your duration → confirm. It starts right away. You cannot shorten the period once it is active.

Self-Exclusion

Self-exclusion is a longer-term step, available for 6 months, 1 year, or permanently. During self-exclusion, your account is fully blocked. You will not receive any promotional emails or SMS messages from 12bn. To re-open the account after a time-limited exclusion, you must contact our 24/7 Live Chat support and pass an identity check — there is a mandatory 24-hour cooling-off period before reinstatement is processed.

Reality Check and Session Reminders

A reality check is a timed pop-up that appears during a session to show you how long you have been playing and how much your net result is for that session. You choose the interval: every 30 minutes, 60 minutes, or 90 minutes. When the reminder appears, you can choose to continue or to end the session. The reminder cannot be dismissed without making a choice.

This feature is especially useful during live casino sessions or long fishing game rounds, where it is easy to lose track of time. You can set or update your reminder interval at any time from Account Settings.

Account-Level Control Tools at a Glance

Keeping Minors Away from Gambling

If minors use the same device or internet connection as you, please take these steps to prevent accidental access to gambling content.

• Log out fully after every session — do not rely on automatic log-out.
• Do not save your 12bn password in the browser on a shared device.
• Use device-level parental-control software (available on Android and Windows) to block gambling-related sites.
• Keep your bKash or Nagad PIN private — do not share it with children or teenagers.
• If you suspect a minor has accessed your account, contact 12bn Live Chat immediately so we can investigate and take appropriate action.

Getting Help and Outside Support

Our 24/7 Live Chat team is trained to help you activate any of the tools on this page and to listen if you need to talk. Reach them through the chat icon on any page of this site.

For independent, confidential advice on problem gambling, we recommend reaching out to mental health helplines in Bangladesh. The National Mental Health Helpline (Kaan Pete Roi, +880 1779-554391) provides free support in Bangla and English. You are not alone, and professional counsellors are available to help.

12bn's Commitment to Safe Play

12bn monitors account behaviour for patterns that may indicate problem gambling — for example, frequent late-night sessions, rapid chasing of losses, or sudden large increases in deposit size. When our system detects these patterns, a member of our responsible gaming team may reach out via Live Chat to offer information about our tools. This is not intrusive; it is a check-in.

We do not send bonus offers to accounts that are on a cool-off period or self-exclusion. We do not use marketing tactics designed to pressure a player who has indicated they want to reduce their activity.

Gambling should fit into your life — not take it over. That is the standard 12bn holds itself to on every game, every day.

Common Questions

Can I lower my deposit limit while I am mid-session?

Yes. A decrease to your deposit limit takes effect immediately, even during an active session. You can lower the limit from Account Settings → Responsible Gaming at any time. The new lower limit will apply to the very next deposit attempt.

What happens to my pending withdrawal if I self-exclude?

Any withdrawal that was submitted before self-exclusion was activated will continue to be processed normally. The minimum withdrawal amount is ৳500, and standard processing takes around 8 minutes once approved. Self-exclusion does not forfeit funds that are already in your account balance.

Will 12bn contact me during a cool-off period?

No marketing messages — no bonus SMS, no promotional emails, no re-engagement push notifications — will be sent to you while a cool-off period or self-exclusion is active. The only communication you may receive is a transactional message if you have a pending withdrawal being processed.

How do I know if gambling is affecting my finances?

Go to Account → History and filter by the last 30 days. You will see your total deposits and total withdrawals. If your total deposited amount is significantly higher than what you have withdrawn, and if the gap is money you cannot afford to lose, that is a signal worth taking seriously. Use the deposit limit tool or contact Live Chat.

Can someone else request a self-exclusion on my behalf?

No. For security and privacy reasons, self-exclusion must be requested by the account holder. If you are concerned about a family member, encourage them to contact our 24/7 Live Chat directly. Our team is trained to handle these conversations with care.

Does 12bn share responsible gaming data with third parties?

No. The fact that you have set a limit, taken a cool-off, or self-excluded is treated as confidential account information. It is never shared with advertisers, game providers, or any external party. See our Privacy Policy for the full data handling framework.